About O'Dara Dublin
O'Dara is an online store where you can find all the latest fashion trends, smart devices, and home accessories.
We strive to make our customers happy and provide high-quality service.
Are your offers truly reliable?
You might be wondering why we offer such low prices. By combining smart purchasing with direct delivery from suppliers, we can keep costs relatively low and sell our products at a low price.
I have a complaint, what should I do?
We recommend sending your complaint by email to: odaraireland@gmail.com
Ordering and payment
How to place an order?
Placing an order is very simple. Click the "Add to Cart" button under the product you wish to order. You will be automatically redirected to your shopping cart. Click "Checkout," enter your address details, and pay securely and without any additional fees using one of our various payment methods.
Is paying on the site safe?
Of course it is! All payments on our website are made via a secure connection, regardless of the payment method.
How can I pay?
You can pay for your order in several ways. Below are the currently supported payment methods.
- American Express
- Visa
- Mastercard
- ShopPay
Can I cancel my order?
Unfortunately due to the system we use to streamline the process of shipping orders to customers it is not possible to cancel directly after placing the order, since it the order is automatically being handled right away. You can return the item after receiving it and we will refund you the full amount.
Please contact us by email and we will assist you further.
odaraireland@gmail.com
Delivery
What are the shipping costs and delivery times?
All orders' shipping is free, and our average delivery time is 7-14 business days.
Because we ship directly from our supplier, this means slightly longer delivery times than you might be used to.
My tracking number doesn't have any information, why?
Tracking information is available from the moment the package reaches the carrier. Please note that there may be some delay, but no more than a few days.
Can my order be delivered to my workplace?
Yes, it is. Simply enter your name and address before placing your order. This can be your home or work address, but always be sure to enter your name and address accurately.
The expected delivery time has passed, where is my order?
Orders are delivered within the expected delivery time 99% of the time. Unfortunately, sometimes your order may be delayed.
Haven't received your package 3 days after the expected delivery time? Please contact us by email at odaraireland@gmail.com
There are missing items in my order. How is this possible?
Because we work with different suppliers, products may arrive separately in different packages. If any items are missing from your order, you will usually receive them within 2-3 days. We apologize for any inconvenience this may cause.
Returns
I am not satisfied with my order. How can I return them?
Of course, it's possible. You can return your order within 14 days of receiving it.
As the customer, you are responsible for all return costs, and we recommend all customers send a tracked return, as we cannot be held responsible for lost returns.
Attention- For hygiene reasons, returns of underwear, swimwear, and cosmetics are not possible.
Before making a return, please contact our customer service department by email and we will assist you.
odaraireland@gmail.com
Why are underwear, masks, cosmetics, and beauty products non-returnable?
Underwear, masks, and beauty products are considered hygiene products. We take public hygiene and safety seriously and do not allow returns of underwear, masks, cosmetics, and beauty products for the safety of all our customers. We are not alone in this; other suppliers of underwear, masks, hygiene, and beauty products do not allow returns for the same reasons.
I received a defective or incorrect product. What should I do?
First of all, we apologize for any inconvenience this may cause. Please contact us by email as soon as possible and we will do our best to help.
We will respond to your email within 24 hours and your matter will be resolved to the best of our ability.
Where should I send my return orders?
All return orders must be shipped back to our store in Asia at the customer's expense. We follow this policy to reduce our CO2 emissions and prevent unnecessary orders from being placed and returned.
Can't find what you're looking for?
Contact our customer service department
. You can contact our customer service department. You can receive personalized assistance from one of our staff members.
We encourage you to first review our frequently asked questions to see if your question is answered there.
Contact us by email: odaraireland@gmail.com
